FAQs

Who is HOTT Associates?
- We have been in business for 30 years, as HOTT Associates was founded in 1996. HOTT is locally owned, headquartered in Middleburg Heights, a suburb of Cleveland.
How big a company is HOTT Associates?
- HOTT Associates is an efficient organization built around our 205 employees. Our office staff comprises six full-time admin employees and one part-time employee; the rest are “field personnel.” We are large enough to have the resources to solve your challenges but small enough to take care of the details for you.
Are you a Franchise?
- HOTT Associates is an independent entity unaffiliated with any other company or parent company. HOTT is not a franchise; we do not use subcontractors to clean our facilities.
Is HOTT a Minority-owned company?
- HOTT Associates is a woman-owned small business. We are accredited as an RSB, SBE, and WBE in Ohio. Additionally, over 65% of HOTT’s staff are women.
Do you have any experience cleaning Medical Facilities?
- Our experience in medical facility cleaning is extensive. We clean two hospitals and twenty-five facilities (medical offices), totaling more than 1.6 million square feet. More importantly, our results at these facilities are excellent. We have cleaned in eleven of these buildings for more than five years, including one facility in which we have cleaned for over 15 years. In addition, we are very adept at working with the medical staff (and accompanying personalities) at these types of facilities.
Why is HOTT different? Why should I choose HOTT?
- Mature, carefully chosen employees who care about our customers and who take their jobs seriously.
- We have an Industrial Engineer on our staff. We plan the work thoroughly, execute the plan well, and carefully inspect the work. This makes HOTT unique in our industry.
- HOTT’s Operational model:
  - The modus operandi for the competition is the supervisor as the backup cleaning crew.
  - At HOTT, our supervisors are hired to train the crew, inspect your facility, and ensure every worker has the tools to do their job.
  - Our supervisors do this every day, and it is a tremendous benefit for you and your tenants.
- Our customer service is way beyond what the competition provides. We are readily available, return messages and e-mails promptly, and solve your problems quickly and effectively.
- Proven results speak for themselves; we provide good quality service at a fair price.
What other services does HOTT provide?
- Window and glass cleaning
- Hard and resilient floor care: scrubbing, stripping, and refinishing
- Terrazzo refinishing: strip, clean, and polish to return the stone to its beautiful, natural appearance
- Clean carpeting and chairs
- Restroom Detailing: HOTT utilizes the Kaivac Process to thoroughly disinfect and deodorize your restrooms and locker rooms from top to bottom
- Consulting
  - We have experience with several clients
  - HOTT thoroughly analyzes your housekeeping services and provides you with an Executive Summary of recommendations
  - HOTT can assist with training, purchasing, budgeting, scheduling and all other related tasks to help you improve your housekeeping department
What is your experience in Maintenance?
- HOTT Associates has extensive experience in facilities services. Our Maintenance Director has worked in class-A buildings and apartment complexes, and everything in between, for more than 30 years. Our owner is a maintenance professional who worked as a Plant Engineer before coming to work for HOTT. We have the experience to help you.
What Maintenance services does HOTT provide?
- Professional Services
  - Drywall, wall construction, and repair
  - Painting and finishing
  - Let us know what you need; we will find a way to assist you
- Building emergency equipment
  - Monitor fire systems and coordinate annual inspections
  - Monitor and schedule fire extinguisher and sprinkler head inspections
- Doors
  - Repair closers, locks, hinges, weather stripping, kick plates and mechanisms
- Lights
  - Change bulbs, replace ballasts, exterior lamps, retrofit fixtures
- Plumbing
  - Repair faucets, commodes, urinals, flush valves, hot water tanks, etc.
  - Remove clogs, repair disposals, fix slow drains
  - Monitor and schedule annual backflow testing
- Ceiling
  - Replace damaged/stained ceiling tiles, find cause of leaks
  - Remove and wash vents
- Carpentry
  - Repair damaged walls, stairs, railings, under-sink water damage, etc.
  - Miscellaneous assembly
- Electrical
  - Repair or replace outlets, switches, covers
  - Basic troubleshooting
- Building issues
  - Periodic inspection and cleaning of roof drains
  - Monitor and evaluate restoration and caulking needs
  - Improve signage
- Parking lots
  - Policing
  - Monitor the integrity of surface; resealing and restriping
  - Periodic sweeping of lot
  - Monitor and schedule periodic drain maintenance
Is HOTT insured to perform maintenance service?
- HOTT Associates has full Worker’s Compensation coverage and more Liability coverage than the industry standard. Our insurance is professional, giving you peace of mind.
Why is HOTT different? Why should I choose HOTT?
- We have a courteous, professional staff that exhibits integrity in every decision. We are in business to forge a long-term relationship, not just “fix it and leave.”
- We eliminate your headaches and worries. We look beyond the simple repair and manage the facility issues for you.
- We are large enough to have the resources to solve your challenges; we are small enough to take care of the details for you.
- If we need help completing a task, we have a proven network of trusted vendors from every trade. When you work with HOTT, we eliminate the “trial and error” of finding the right contractor to do a job.
- Our customer service is way beyond what the competition provides; we are readily available, we return messages and e-mails promptly and we solve your problems quickly and effectively.
- Proven results speak for themselves; we provide good quality service, at a fair price.
What is your experience in Maintenance?
- HOTT Associates has extensive experience in facilities services. Our Maintenance Director has worked in class-A buildings and apartment complexes, and everything in between, for more than 30 years. Our owner is a maintenance professional who worked as a Plant Engineer before coming to work for HOTT. We have the experience to help you.
What Maintenance services does HOTT provide?
- Professional Services
  - Drywall, wall construction, and repair
  - Painting and finishing
  - Let us know what you need; we will find a way to assist you
- Building emergency equipment
  - Monitor fire systems and coordinate annual inspections
  - Monitor and schedule fire extinguisher and sprinkler head inspections
- Doors
  - Repair closers, locks, hinges, weather stripping, kick plates and mechanisms
- Lights
  - Change bulbs, replace ballasts, exterior lamps, retrofit fixtures
- Plumbing
  - Repair faucets, commodes, urinals, flush valves, hot water tanks, etc.
  - Remove clogs, repair disposals, fix slow drains
  - Monitor and schedule annual backflow testing
- Ceiling
  - Replace damaged/stained ceiling tiles, find cause of leaks
  - Remove and wash vents
- Carpentry
  - Repair damaged walls, stairs, railings, under-sink water damage, etc.
  - Miscellaneous assembly
- Electrical
  - Repair or replace outlets, switches, covers
  - Basic troubleshooting
- Building issues
  - Periodic inspection and cleaning of roof drains
  - Monitor and evaluate restoration and caulking needs
  - Improve signage
- Parking lots
  - Policing
  - Monitor the integrity of surface; resealing and restriping
  - Periodic sweeping of lot
  - Monitor and schedule periodic drain maintenance
Is HOTT insured to perform maintenance service?
- HOTT Associates has full Worker’s Compensation coverage and more Liability coverage than the industry standard. Our insurance is professional, giving you peace of mind.