Frequently Asked Questions

1. Who is HOTT Associates?
   • HOTT Associates was founded in 1996 and has been in business for over 20 years. It is locally owned and headquartered in Middleburg Heights, a suburb of Cleveland.
2. How big a company is HOTT Associates?
   • HOTT Associates is an efficient organization built around our 205 employees. Our office staff comprises four full-time and one part-time employee; the rest are “field personnel.” We are large enough to have the resources to solve your challenges but small enough to take care of the details for you.
3. Are you a Franchise?
   • HOTT Associates is an independent entity unaffiliated with any other company or parent company. HOTT is not a franchise; we do not use subcontractors to clean our facilities.
4. Is HOTT a Minority-owned company?
   • HOTT Associates is a woman-owned small business. We are accredited as an RSB, SBE, and WBE in Ohio. Additionally, over 65% of HOTT’s staff are women.
5. Do you have any experience cleaning Medical Facilities?
   • Our experience in medical facility cleaning is extensive. We clean two hospitals and twenty-five facilities (medical offices), totaling more than 1.6 million square feet. More importantly, our results at these facilities are excellent. We have cleaned in eleven of these buildings for more than five years, including one facility in which we have cleaned for over 15 years. In addition, we are very adept at working with the medical staff (and accompanying personalities) at these types of facilities.
6. Why is HOTT different? Why should I choose HOTT?
   • Mature, carefully chosen employees who care about our customers and who take their jobs seriously.
   • We have an Industrial Engineer on our staff. We plan the work thoroughly, execute the plan well, and carefully inspect the work. This makes HOTT unique in our industry.
   • HOTT’s Operational model:
     • The modus operandi for the competition is the supervisor as the backup cleaning crew.
     • At HOTT, our supervisors are hired to train the crew, inspect your facility, and ensure every worker has the tools to do their job.
     • Our supervisors do this every day, and it is a tremendous benefit for you and your tenants.
   • Our customer service is way beyond what the competition provides. We are readily available, return messages and e-mails promptly, and solve your problems quickly and effectively.
   • Proven results speak for themselves; we provide good quality service at a fair price.
7. What other services does HOTT provide?
   • Window and glass cleaning
   • Hard and resilient floor care: scrubbing, stripping and refinishing
   • Terrazzo refinishing: strip, clean, and polish to return the stone to its beautiful, natural appearance
   • Clean carpeting and chairs
   • Restroom Detailing: HOTT utilizes the Kaivac Process to thoroughly disinfect and deodorize your restrooms and locker rooms from top to bottom
   • Consulting
     • We have experience with several clients
     • HOTT thoroughly analyzes your housekeeping services and provides you with an Executive Summary of recommendations
     • HOTT can assist with training, purchasing, budgeting, scheduling and all other related tasks to help you improve your housekeeping department

Contact us; we will figure out a way to assist you. If we have not done it ourselves, we will know of a company that can help.